Frequently asked
questions.

In most cases, same day. Our engineer issues the certificate digitally on the day of the inspection. You receive it by email immediately after the visit. Hard copies are available on request.

An EICR for a rental property is valid for 5 years, or until a new tenancy starts if that is sooner. For owner-occupied properties, an EICR is recommended every 10 years.

Every 12 months. The record must be provided to existing tenants within 28 days and to new tenants before their tenancy begins.

Yes, and we strongly recommend it. Combining compliance visits reduces disruption to tenants and often reduces the overall cost. Most standard visits can be completed in 2–3 hours.

The current minimum is E. Properties rated F or G cannot legally be rented out. A maximum fine of £30,000 applies. The government has proposed raising the minimum to C by 2028–2030, though this is not yet law.

An EICR covers the fixed electrical installation — the wiring, sockets, consumer unit and circuits built into the property. A PAT test covers portable electrical appliances such as kettles, lamps and white goods. Both are often required for rental properties.

A 2–3 bedroom house typically takes 2–3 days. A 4–5 bedroom property may take 3–5 days. We work to minimise disruption and can phase the work in occupied properties.

In most cases, no. Home EV charger installations are permitted development in England. We confirm this at the survey stage.

Part P of the Building Regulations requires that notifiable electrical work in homes meets current safety standards. We provide Part P certification for all qualifying work.

A gas safety check (CP12) is a legal requirement for landlords that inspects all gas appliances for safety. A boiler service is a maintenance procedure that cleans and checks the boiler for efficiency. They are different — we recommend both are carried out together annually.

A standard like-for-like combi replacement is typically completed in one day. More complex installations or system changes may take 1–2 days.

Do not use electrical switches or open flames. Open windows. Evacuate the building. Call the National Gas Emergency Service immediately on 0800 111 999. Once made safe, call us for reinstatement and repairs.

A standard suite refurbishment typically takes 5–7 working days. A full renovation with layout changes may take 7–14 days.

Most Velux and dormer loft conversions in London fall within permitted development. Mansard conversions and work in conservation areas typically require full planning permission. We advise at the survey stage.

Many single storey rear extensions are permitted development. The rules depend on property type, location and size. We advise on planning requirements at the free survey stage.

No. All work is carried out by our own qualified in-house team — electricians, gas engineers, plumbers, builders and project managers. This means consistent quality and a single point of contact for every job.

ECO4 eligibility is based on the household's income or benefit status, the property's EPC rating, and the type of improvement being installed. We carry out a free eligibility assessment and manage the entire application process on your behalf.

Depending on eligibility, ECO4 can fund a new A-rated boiler, loft insulation, cavity wall insulation, external or internal wall insulation, a heat pump, and solar panels. The scheme is funded by energy companies and provided at no cost to eligible households.

The assessment and application process typically takes 4–8 weeks. We manage the entire process and keep you updated throughout.